Privacy Policy

1. Introduction

True North Travels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truenorthtravels.com (the "Site") or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Express interest in obtaining information about us or our products and services
• Participate in activities on the Site (such as booking a tour)
• Contact us with inquiries or feedback

The personal information we collect may include:

• Name
• Email address
• Mailing address
• Phone number
• Credit card or other payment information (processed securely through our payment processors)
• Travel preferences and requirements
• Any other information you choose to provide

Automatically Collected Information

When you access our Site, we may automatically collect certain information about your device and usage of the Site, including:

• Device type, operating system, and browser information
• IP address and geographic location
• Browsing actions and patterns
• Referring URLs and exit pages
• Date and time of visits

This information is collected using cookies, web beacons, and similar technologies. See our Cookie Policy for more details.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your tour bookings and inquiries
• Send you confirmation emails, updates, security alerts, and support messages
• Communicate with you about products, services, offers, and events
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience on our Site
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Travel partners and accommodation providers to fulfill your bookings
• Payment processors to process your payments
• Email service providers for our newsletters and communications
• Analytics providers to help us understand how our Site is used

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose disclosed by us when you provide the information or with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and to hold certain information. For detailed information about the cookies we use and the purposes for which we use them, see our Cookie Policy.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of incomplete or inaccurate data
• The right to request deletion of your personal information
• The right to withdraw consent where we rely on consent to process your information
• The right to opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +1 (604) 555-1234
• By mail: 789 Granville St, Vancouver, BC V6Z 1X3, Canada